Why the USB Phone Recorder and Room Recorder.

Call for an over the phone demo today: 203-682-0233 or 800-615-7046

Question	Answer for Casper USB Line Recorder	Answer for USB Recorder Pro Sparky + Version
How is the sound quality?	Crisp and clear because we do not depend on any of your computers hardware, we do not use your sound card for recording, sound cards tend to cause static.	Crisp and clear because we do not depend on any of your computers hardware, we do not use your sound card for recording, sound cards end to cause static.
Is there a licensing fee	No and you can move it around to as many computers as you like	No and you can move it around to as many computers as you like
What format does the recorded file saved as	Wave File: Recordings can be played with our software or Microsoft Media Player	Wave File: Recordings can be played with our software or Microsoft Media Player
Can recordings be hidden from the agents	YES there is a feature for hiding recordings	YES there is a feature for hiding recordings
Call centers do not have speakers on agent computers, how can the recording be played?	Through the telephone handset	Through the telephone handset
I have people working from home all over the country and I want to be able to record them. Can remote users be recorded?	Yes, as long as they have a USB recorder and are connected to the web. Make sure to save the recording to an ftp site so you can have access to it right away	Yes, as long as they have a USB recorder and are connected to the web. Make sure to save the recording to an ftp site so you can have access to it right away
Can I attach recording and send them via email	Yes, recordings can be emailed from within our software or with Microsoft outlook.	Yes, recordings can be emailed from within our software or with Microsoft outlook.
Does the recorder come with a 30 day money back guarantee?	YES	YES
Can the USB recorder be used for call centers and personal use?	YES	YES
Can the recorder be used in a remote location?	Yes, take the recorder with a laptop to meeting or any place with a pc	Yes, take the recorder with a laptop to meeting or any place with a pc
Can more than one recorder be attached to one pc?	YES	YES
Does it have at least a one year warranty?	YES	YES
Does it require additional hardware on the computer or a soundcard?	NO	NO
Does it also record voice conversations or just phone conversations?	BOTH	BOTH
Does the recorder have an auto record feature?	YES	YES
Is the auto record feature for phone and room conversations?	YES	YES
Does the recorder require batteries?	No batteries or tapes. This is a maintenance free recorder	No batteries or tapes. This is a maintenance free recorder
How long do the batteries last?	Uses the computers power	Uses the computers power
Are all features included in the price?	YES	YES
Do I have to pay additional fees for upgrades or software?	No, all upgrades are free to download from our website	No, all upgrades are free to download from our website
Is it difficult to install?	Easy-installs in 2 minutes and you are all set to record.	Easy-installs in 2 minutes and you are all set to record.
Does the recorder record both sides of the conversation?	YES	YES
Can I use the recorder to record conference calls and listen to them later ?	YES. Especially if you do not or can not   listen to the conference call	YES. Especially if you do not or can not  listen to the conference call
Does the price include everything I need to start recording?	YES. You do not need to purchase anything else.	YES. You do not need to purchase anything else.
Does Recorder Support Headsets	NO	YES
Does Recorder come with headsets	NO	NO
How does the recorder play back?	Through Handset or Speakers	Through Speakers or Handset or Headset
How much Space per minute/hour do recordings require on the computer	450K per minute or 27 Megabytes per hour Uncompressed. 3-4MB compressed	450K per minute or 27 Megabytes per hour Uncompressed
Does a utility for compressing audio files come with the recorder	YES	YES
What telephones or telephone systems are supported	ANALOG. Requires an analog phone line	ALL